We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. You can just request a return from the website at account.stelway.in and pick the product you want to return and proceed and you can also do the same by messaging us on Whatsapp at 9599-222412.
(Note : We offer one free exchange per order; after that, minimal shipping charges will be applied.)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stelwayshoes@gmail.com. Please note that returns will need to be sent to the following address: Stella footwear Pvt. Ltd.
; WZ-199 Madipur, Near Abhsihek Dhabha, New Delhi-110063.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There will be a nominal return/exchange handling fee levied on such orders.
You can always contact us for any return question at stelwayshoes@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
(Note : We offer one free exchange per order; after that, minimal shipping charges will be applied.)
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded as Store credit in your Stelway Account within 10 business days. Please remember If more than 10 business days have passed since we’ve approved your return, please contact us at stelwayshoes@gmail.com. or call us at +91 9599222412.