Shipping policy

 

SHIPPING INFORMATION - INDIA 

We at Stelway®, know how important it is to receive your purchased products in the finest condition and on time. We use a large network of couriers to deliver your products as early as possible.  

  • Depending upon the pin code, the product is delivered within 3-7 workings days after it is dispatched from our warehouse depending on the destination.
  • Charges : Prepaid - We do not charge any fee for delivering the prepaid orders.
  • Free Shipping - We offer free shipping on selected products or during some festival campaign, Please check the particular product for shipping charges.
  • In case, any pre-paid order is lost in transit, the entire amount will be refunded.
  • COD Orders: All COD orders are contacted by our customer service team for order confirmation.
  • ● Please note, that two attempts will be made to confirm the order, if failed to answer the calls, the orders will marked be as canceled.
  • You can also confirm your COD order by sending us a message on Whatsapp at +91 9599222412.
  • Our courier partner will contact you before delivering the product. In case you are not at the delivery address, two attempts will be made in order to deliver the product. Failing to receive or attend to the calls made will result in your order being returned back to our warehouse.
  • Please contact us on WhatsApp at +91 9599222412 for any order-related or Shipping tracking-related queries for quick response.